Future-proof your Service Design practice at UXLx 2024

UXLx: UX Lisbon
4 min readMar 25, 2024


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With the latest technological breakthroughs and user preferences constantly evolving, no service can be left to chance. With organisations wanting to improve their customer journeys, products and processes, service design is increasingly in high demand — and booming with innovation, particularly with recent AI advancements. The dawn of AI tools and functionalities opens up new opportunities to service design, which designers can leverage to create more innovative and personalised experiences.

At UXLx we want to give our attendees the knowledge and tools to get back to work and lead the path to create leading-edge services. Find out the workshops focusing on Service Design we have planned for the 2024 edition.

Service Safari by Flaminia Del Conte

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With over a decade of experience in innovation and design, Flaminia will join UXLx 2024 for a workshop on Service Safari, a cost-saving research method, applicable at any stage of the design process.

First we’ll understand what a service safari is — why, how and when to do it. Then for the hands-on part of the workshop, we’ll divide into small teams and go out into the field, visiting local attractions in Lisbon to experience and observe services in action. In the end, we’ll generate ideas for improvements, innovations and a better world through design.

Let’s be open to new ways of thinking, work quickly and collaboratively, but most of all let’s have fun.

🎟️ You’ll need a 4 Days, 3 Days or 2 Days W+F ticket to attend Flaminia’s workshop.

Scheduled for 🗓️ 22 May 2024 🕘 09:00 to 12:30

Designing Services with AI by Titta Jylkäs

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Based in Lapland, Finland, Titta is a an experienced service designer and educator focusing on digital services with artificial intelligence and data science.

Rather than focusing on AI tools, in this workshop, we will dive into the main functionalities of AI, such as natural language processing, predictions, and decision automation, and form an understanding of how those functions can be used as a part of digital service to enhance user experience.

We’ll get back to work with a concrete framework for incorporating AI into digital services.

(…) when designing digital products and services, it is also essential to understand the different functionalities of AI that can be used as components in service systems.

🎟️ You’ll need a 4 Days, 3 Days or 2 Days T+F ticket to attend Flaminia’s workshop.

Scheduled for 🗓️ 23 May 2024 🕘 09:00 to 12:30

See you this May at UXLx 2024?

(From left to right) A workshop at UXLx 2024. | Attendees and speakers mingling at the Welcome Party. | Talks day at UXLx.

If you’re looking to strengthen your skillset with new AI tools and approaches, UXLx 2024 is the place to be this May.

Besides AI, other workshops will cover timely UX trends and practices within design, research, strategy and content. You simply have to choose which ones to attend and build your ideal training path.

More than a place to get THE best UX training, UXLx gathers hundreds of UX Pros from all around the world making it a perfect place to connect with your peers. And as a plus, you’ll have sunny Lisbon as a backdrop. 😎

👉 Discover the complete speakers lineup, workshops and talks details and registration information at www.ux-lx.com.

❗️Heads up! Tickets are now in the final price tier. This means they’re the very last ones. Better rush to secure your seat! 💨

🎟 ️Bring the whole team and get a discount — when you buy 5 tickets, you get 1 free!

👍 Need some help convincing your manager to invest in your training with UXLx? Download and send them our Convince Your Boss PDF.

🏨✈️ Hotel & Flight Deals — You can get 10% discount when booking your flight to Lisbon with TAP Air Portugal and when booking a room at Meliã Lisboa Oriente. Find all about the discount codes on UXLx website.

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UXLx: UX Lisbon

User Experience Lisbon: 4 days of workshops and talks featuring top industry speakers. Produced by Xperienz. www.ux-lx.com